Refund policy
Refund & Return Policy
At Fall Girl Finds, we want you to feel confident shopping with us. Because many of our physical products are fulfilled and shipped directly by our trusted third-party suppliers, return instructions and return locations may vary by product.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition in which you received it
- In its original packaging when applicable
- Accompanied by proof of purchase or your order number
Please do not send a product back without contacting us first.
To request a return, contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number and reason for the return.
If your return is approved, we will provide the appropriate return instructions and return address for your order.
Items returned without prior authorization may not be eligible for a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at endlesstreasuresxx@icloud.com
Please include:
- Your order number
- A description of the problem
- Clear photos or video showing the damage, defect, or incorrect item
Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Return Shipping
Return shipping costs may vary depending on the reason for the return.
If an item is being returned because of a customer preference, sizing issue, or change of mind, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning the item so we can determine the appropriate resolution.
Original shipping charges, if applicable, are generally non-refundable unless the order was incorrect or defective.
Refunds
Once an approved return has been received and reviewed, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
Please allow time for your bank or credit card company to process and post the refund after it has been issued.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Digital products and downloadable products
- Gift cards
- Personalized or custom-made products
- Personal care or hygiene-related products that have been opened or used
- Items marked as final sale
- Products that have been used, worn, damaged after delivery, or returned without their original packaging when required
Please contact us before purchasing if you have questions about whether a specific item is returnable.
Digital Products
Due to the digital nature of downloadable products, including our digital guides, meal plans, planners, and other digital resources, digital purchases are generally non-refundable once the digital content has been delivered or accessed.
If you experience a technical problem accessing your digital purchase, please contact us and we will help resolve the issue.
Cancellations
Because orders may be sent to our fulfillment partners shortly after being placed, we cannot guarantee that an order can be changed or canceled after submission.
If you need to make a change, please contact us as soon as possible. We will do our best to assist you before fulfillment begins.
Shipping Delays
Some products are fulfilled by third-party suppliers and may ship separately or arrive at different times.
Shipping estimates are provided in good faith but may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
A shipping delay alone does not automatically qualify an order for a refund while the package remains in transit.
Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
If you still cannot locate your package, contact us and we will help you review the situation.
Third-Party Fulfillment
Some products sold by Fall Girl Finds are stored, packaged, and shipped directly by third-party fulfillment partners.
Because return facilities may differ depending on the product and supplier, customers must contact Fall Girl Finds before returning any merchandise.
Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so.
Questions
If you have questions regarding a return, refund, damaged product, or your order, please contact us at:
Fall Girl Finds
Email: endlesstreasuresxx91@icloud.com
Website: FallGirlFinds.com
We’re happy to help and want to make your shopping experience as smooth as possible.